Privacy Policy Skorler.com

1. Scope and Applicability

This Privacy Policy applies to all users of our software, services, websites, applications, and any other platforms where this policy is posted. It governs the collection, processing, storage, and sharing of personal data across all regions where we operate, including the European Union (EU), the United Kingdom (UK), Canada, and the United States (USA).

2. Definitions

• Personal Data: Any information relating to an identified or identifiable natural person (e.g., name, email address, IP address).
• Data Controller: The entity that determines the purposes and means of processing personal data (in this case, Skorler.com).
• Data Processor: A third party that processes personal data on behalf of the Data Controller.
• Sensitive Personal Data: Special categories of data such as health information, racial or ethnic origin, religious beliefs, etc.

3. Information We Collect

We may collect the following types of personal data:

3.1. Personal Identification Information

• Full name
• Email address
• Phone number
• Physical address
• Date of birth

3.2. Account Information

• Username and password
• Profile picture
• Payment details (e.g., credit card numbers)

3.3. Usage Data

• IP address
• Browser type and version
• Device information (e.g., operating system, device ID)
• Pages visited and time spent on our platform
• Cookies and tracking technologies

3.4. Communication Data

• Records of correspondence (e.g., emails, chat logs)
• Feedback, surveys, and support requests

3.5. Marketing Preferences

• Opt-in/opt-out preferences for newsletters and promotional materials

3.6. Third-Party Data

• Data obtained from social media platforms (if you log in via third-party accounts)
• Data provided by business partners or affiliates

4. How We Use Your Data

We process your personal data for the following purposes:

4.1. To Provide Services

• To create and manage user accounts.
• To deliver requested services or products.
• To process payments and issue invoices.

4.2. To Improve Our Platform

• To analyze usage patterns and enhance user experience.
• To conduct research and development.
• To troubleshoot technical issues.

4.3. For Marketing and Communication

• To send updates, newsletters, and promotional offers (with your consent where required).
• To notify you about changes to our services or policies.

4.4. For Legal Compliance

• To comply with legal obligations, such as responding to subpoenas or court orders.
• To prevent fraud, abuse, or illegal activities.
• To enforce our Terms of Service.

4.5. With Consent

• For any other purpose explicitly authorized by you.

5. Legal Basis for Processing (Applicable in EU/UK)

Under the GDPR and UK GDPR, we rely on the following legal bases to process your personal data:

• Consent: You have given clear consent for us to process your data for a specific purpose.
• Contractual Necessity: Processing is necessary to fulfill a contract with you.
• Legal Obligation: Processing is required to comply with the law.
• Legitimate Interests: Processing is necessary for our legitimate interests, provided they do not override your rights (e.g., improving our services).

6. Sharing Your Data

We may share your personal data with the following entities:

6.1. Affiliates and Subsidiaries

• Within our corporate group to provide seamless services.

6.2. Service Providers

• Third-party vendors who assist us in hosting, analytics, customer support, payment processing, and marketing.

6.3. Business Partners

• Collaborators who help us deliver joint offerings or promotions.

6.4. Legal Authorities

• When required by law or to protect our rights and safety.

6.5. Mergers and Acquisitions

• In the event of a sale, merger, or acquisition, your data may be transferred to the new owner.

7. International Data Transfers

Your personal data may be transferred to and processed in countries outside your region, including the United States, where data protection laws may differ. We ensure adequate safeguards are in place, such as:

• Standard Contractual Clauses (SCCs) approved by the European Commission.
• Binding Corporate Rules (BCRs) for intra-group transfers.
• Compliance with frameworks like the EU-US Data Privacy Framework.

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Retention periods vary based on the type of data and its purpose.

9. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

9.1. Access

• Request a copy of the personal data we hold about you.

9.2. Rectification

• Correct inaccurate or incomplete data.

9.3. Erasure ("Right to be Forgotten")

• Request deletion of your data, subject to certain exceptions.

9.4. Restriction of Processing

• Limit the processing of your data under specific circumstances.

9.5. Data Portability

• Receive your data in a structured, commonly used format and transfer it to another controller.

9.6. Objection

• Object to processing based on legitimate interests or direct marketing.

9.7. Withdraw Consent

• Withdraw previously given consent at any time.

9.8. Complaint

• Lodge a complaint with your local data protection authority.

To exercise these rights, please contact us using the details provided below.

10. Security Measures

We implement industry-standard security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These include:

• Encryption of data in transit and at rest.
• Regular security audits and vulnerability assessments.
• Access controls limiting employee access to personal data.

However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

11. Children's Privacy

Our services are not intended for individuals under the age of 16 (or equivalent minimum age in your jurisdiction). We do not knowingly collect personal data from children without parental consent. If you believe we have inadvertently collected such data, please contact us immediately.

12. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze trends, and administer our platform. You can manage cookie preferences through your browser settings or our Cookie Policy.

13. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy periodically. Any changes will be posted on this page with an updated "Last Updated" date. Significant changes will be communicated via email or prominent notice on our website.

14. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy or your personal data, please contact us:

• Email: privacy@Skorler.com
• Phone: +44 7930 866775
• Address: [Company Headquarters Address]

For EU/UK residents, our designated Data Protection Officer (DPO) can be reached at privacy@Skorler.com.